Ted Mathews, a designer colleague, has spent the past few years convincing me of the importance of rituals and sacred object in our lives. Classic examples from the Catholic mass, or the stepwise transition within the freemasons, show how well honed both rituals and sacred have become over the years. However, he has got me […]
Tag Archive 'ritual'
I have been writing about the differences between products and services recently, and started to focus upon the aspect of time. Product and graphic designers traditionally haven’t had much practice designing for time – things that happen in sequence during service provision, or a long term relationship lasting years. The focus has been upon the […]
The AT-ONE book
This book will teach you how to use the service design methodology AT-ONE to jumpstart your process.
You can read more about the AT-ONE book or send an email to order it.
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