Service design, service innovation, design thinking, design strategy
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I came across this website (link) Â recently, and to me as a service designer, it has an instant appeal. It just offers one product as best in category, and thats it. But, somewhere, is a nagging feeling that it is just too simple, and that things can’t be that easy. I don’t know if you […]
This is the second of two posts about the experience-centric organisation. In the previous post I introduced it, and in this one I will explain a little about what it means to become experience-centric. To design for experiences requires several things. More and more, I see that if you want to have experiences as your […]
This is the first of two posts that discuss the experience economy under the terms experience-centric organisation. In the second one, I will write a bit about what the experience centric organisation means, but in this one, I want to introduce the term and where it came from (at least, in my mind). During the […]
Todays announcement of a strategic alliance between Nokia and Microsoft has prompted me to write something here, that I started thinking about a year (or so) ago, or even several years ago. Its about whether Nokia ever really understood design and the customer experience. Many, many years ago, in 1998, Nokia launched the 8810. It […]
I noticed this small article in the New York times the other day about a restaurant that has started to use the iPad as a wine list. To me, it makes perfect sense – wine is an emotional affair and the iPad give emotionally rich experiences – a great match. Not only does it give […]
There seems to be a major gap between businesses’ view of design as essential partner in innovation projects and research that shows the value of design. This is something I have been thinking about for a long time, and my experience is that companies have to experience the value of design to be able to […]
I have been meaning to blog about this for a while – the old spice adverts (link) and their effect. Almost everyone has seen and talked about the Old Spice adverts on YouTube (if you were holidaying this summer – look here), and the clever way that he created YouTube answers to questions received via […]
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A recent article in the New York Times (link) highlights the frustrations we all have with services. They refer to a consumer reports survey (link) in which people were asked about everyday annoyances, with 10 being the most annoying, and 1 the least annoying. I guess it doesn’t take much to guess that high up […]
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I re-found a treasure today whilst looking up the bakery that tweets as its produce comes hot out of the oven (link). Its the global rich list and a very nice (and so old its retro-trendy) website that does one thing incredibly well. It makes you step back and think about your own financial situation […]
I am working in the project planning the 2010 Government design competition in Norway, which will be focused upon healthcare. I am also hungrily looking for references related to user experience. Today I found some really useful documents that show how the NHS in the UK is really beginning to focus upon a patient-led health […]
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