Christmas queues made enjoyable
Written by Simon Clatworthy
One of the things often discussed in Service Design is how to engage customers during queue periods. Disney has a clear strategy to use queues to build expectation after realising that queues are unavoidable.
I found this (link) over at Colossal, and it adds just that nice bit of Chrismas cheer in this silly season of over consumption.
What makes it particularly nice is the sizing. The bubble wrap is cut into sizes depending upon the waiting time. That is a nice piece of empathic thinking, and transforms it from a good idea into a really good experience. Now, how can  I persuade my local post office to install this!