Service Innovation

We have received lots of positive feedback about the conference, which is really nice to hear. We put a lot of effort into the experience that we wanted people to have, and it seems we managed it pretty well (apart from the Anker Hotel being a building site that started work very early in the morning). We did a bit of service design thinking, and experience design prototyping as part of the planning (taking our own medicine) and it paid off.

Its too much to go through everything from the conference, (there is a nice review here) but a couple of things are worth mentioning …

Images from the conference and the great (participatory) conference dinner are up on flickr (here). I would never believe that 95 people could cook a meal together and enjoy it afterwards, but it was a great success.

Papers from the conference are (here). Videos from the first day will also be available here very soon.

We have received several requests for information about the Touch-point cards that the AT-ONE project gave away for the conference. Unfortunately we don’t have any more left, but we will soon be putting them up on this site as a download so you can make your own. Qin Han has asked me to write some more information for her design generalist blog (link) so that should turn up soon.

So that brings us in to 2010. A new decade, more digital than ever (yesterday was 100110), but yet another decade that doesn’t have a good name. I hope that all of you have a great year, and that Service Design continues with its rapid growth (there are signs that this is the case).